Warranty and Refunds
14 Days Free Returns
If, within 14 days after receiving the Goods, you have changed your mind, you can submit a claim under this Warranty and Refunds policy (14 Day Fee Return).
To be eligible for a 14 Day Free Return, the Goods must be in the same condition they were received with the original packaging intact, be free of any passwords and/or passcodes (including removal of AppleID/Google accounts) and include all accessories with which the Goods were delivered.
We will not be liable for returning to you any other items that are shipped along with the returned Goods.
12 Months' Warranty
If, within 12 months from the date of purchasing the Goods, you have identified a defect, you are eligible to submit a claim under this Warranty and Refunds policy (12 Months' Warranty).
Are there any exclusions to claiming the 12 Months' Warranty?
Subject to any rights or remedies that may apply to you under the Australian Consumer Law, the warranties available under this warranty do not apply in relation to:
(a) Refurbished Goods, any defects, flaws or variations in the quality or functionality of the Refurbished Goods that were stated to you at the time of purchase;
(b) defects or damage resulting from your negligence, abuse or misuse of the Goods, including inadequate or improper maintenance, exposure to liquids, accidents, any use for which the Goods was not designed or for any ordinary wear-and-tear;
(c) your failure to follow the manufacturer's instructions or adhere to warnings; or
(d) any damage caused by modification to the Goods carried out on the Goods by anyone other than a certified technician authorised by us.
How do I make a claim under the 14 Day Free Returns or the 12 Months' Warranty?
- Please click the 'warranty claims form' which is located in the footer of the page.
- Once we receive your claim, one of our representatives will help to determine, acting reasonably, whether your warranty claim is valid and, if it is, will inform you how we may honour it.
- We may require you, after you lodge your claim, to provide proof of purchase details, to respond to questions that are designed to assist with determining potential defaults, and to follow our procedures for obtaining warranty service, which may include a physical or virtual inspection of the Goods. You must respond to all requests promptly, and if you do not then we reserve the right to consider your claim to be abandoned.
- If you are requested to return the Goods to us for inspection or repair, you are responsible for packing the Goods securely for shipping. You are responsible for any damage to the Goods while in transit. You must ensure that you back-up and remove all personal information stored on the Goods (including signing out of AppleID/Google accounts).
- Subject to any rights or remedies that may apply to you under the Australian Consumer Law, we will bear the reasonable delivery cost of any required return of the Goods. However, if we determine that your claim is not valid after receiving and inspecting the Goods, you will be responsible for the cost of return (and any re-delivery) of the Goods.
What are my remedies?
Subject to any rights or remedies that may apply to you under the Australian Consumer Law, if you submit a valid warranty claim, we will, at our option, repair the Goods, refund the cost of the Goods, or replace the Goods with goods that are at least equivalent in function and quality. If Goods (or components of Goods) are replaced, any replacement item becomes your property, and the replaced Goods becomes our property.
Contact Us
If you have any questions, get in touch with us via email to support@revivedmobile.com.au.