FAQs

What does "refurbished" mean?

Refurbished devices are pre-owned gadgets that have been restored to like-new working condition. This process involves a thorough inspection, repair of any defects, replacement of damaged parts, and a comprehensive cleaning. These devices are then tested rigorously to ensure they meet the same functional standards as new products. Be mindful that not all the devices we sell are refurbished, some just need a good clean.   

How is the quality of refurbished devices ensured?

We have a stringent quality control process that includes multiple stages of testing. Every device is checked for hardware functionality, battery health, software integrity, and overall performance. Only devices that pass these tests are certified for resale. Additionally, we offer warranties to provide peace of mind regarding the quality and reliability of our products. Read more about our refurbishment process in the 'our refurbishment process' page.

Are refurbished devices reliable?

Yes, refurbished devices can be just as reliable as new ones. Our refurbishment process ensures that each device meets high standards of performance and reliability. In many cases, refurbished devices undergo more rigorous testing than new ones because each unit is individually checked and any faulty parts are replaced.

What types of devices do you sell?

We sell a wide range of devices, including smartphones, laptops, tablets, and smartwatches. Our inventory includes models from popular brands like Apple, Samsung, Dell, and HP, ensuring a variety of options to meet different needs and preferences.

What kind of warranty do you offer?

We offer a comprehensive warranty on all our refurbished devices which is 12 months. This warranty covers any hardware defects or malfunctions that may occur under normal use. In addition, we are working on offering optional extended warranty plans for added protection.

How do you ensure data security on second-hand devices?

Data security is a top priority for us. All devices are thoroughly wiped using industry-standard data erasure methods before being resold. This ensures that no personal data from previous owners remains on the device. Our process guarantees that every device is secure and ready for its new owner.

Can I return a device if I’m not satisfied?

Absolutely. We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 14 days, for a full refund or exchange. Our goal is to ensure that every customer is happy with their purchase.

Are there financing options available for purchasing devices?

Yes, we offer several financing options to make it easier for you to purchase the device you need. We are partnered with AFTERPAY  to provide flexible payment plans that can be tailored to your budget, including interest-free options and installment plans.

How do your prices compare to new devices?

Our refurbished devices are typically 20-75% cheaper than new ones, providing significant savings. Despite the lower price, you receive a product that functions like new, backed by our quality assurance and warranty. This makes our devices a cost-effective alternative to purchasing brand-new electronics.

What is the environmental impact of buying refurbished devices?

Purchasing refurbished devices is environmentally friendly. It reduces electronic waste by giving devices a second life, conserving the resources and energy needed to manufacture new products. By choosing refurbished, you’re making a sustainable choice that helps protect the environment.